Community Manager
About Mighty
Join the world's leading online marketplace where small businesses save and grow. At Mighty, we leverage the buying power of tens of thousands of small businesses to bring them BIG company advantages that they love. Many large brands desire access to these hard-to-acquire customers and offer special deals to them through Mighty.
The Role
Mighty's members — tens of thousands of small business owners — are the heart of the market place. We are looking for a Community Manager who can build deep, meaningful connection with that community: cultivating conversation, surfacing stories, gathering feedback, and making members feel seen, heard, and supported.
This is a relationship-building and member-experience role. The Community Manager is a steward of trust and the internal voice of the member — not a sales or outreach function.
What You'll Do (Responsibilities)
Community Building & Engagement
- Cultivate and grow online community spaces (forums, social channels, member groups) where small business owners can connect, learn, and support one another.
- Foster discussions that are genuinely useful — not promotional.
- Host virtual events, AMAs, member spotlights, and other programming that strengthens connection.
Storytelling & Member Voice
- Surface and tell member success stories across blog, social, email, and other channels.
- Partner with marketing on content that authentically reflects member voices and experiences.
- Create lightweight content (posts, recaps, highlights) that keeps the community active and engaged.
Feedback Loop
- Serve as the internal voice of the member, surfacing themes, pain points, and opportunities to product, partnerships, and leadership.
- Maintain structured ways of capturing member feedback so insights make it to the right teams.
- Partner with support to identify recurring questions and proactively address them through content or programming.
Programs & Recognition
- Design and run programs that recognize, reward, and amplify standout members.
- Develop ambassador or advisory groups that deepen engagement with the most active members.
- Continuously evolve community programming based on what is working.
What We're Looking For (Qualifications)
Required
- 3+ years of experience in community management, member engagement, or community-adjacent roles.
- Excellent written communication — you can match tone, audience, and channel naturally.
- Experience moderating online communities and navigating tricky conversations with care.
- Strong empathy and instinct for what makes people feel welcomed and heard.
- Comfort working independently and shaping a role with limited precedent.
Preferred
- Background working with small business owners, independent operators, or prosumer audiences.
- Experience with community platforms (Circle, Discord, Slack, Discourse, Facebook Groups, etc.).
- Light content production skills (writing, basic design tools, video editing).
- Familiarity with community analytics — measuring engagement, retention, and sentiment.
Mindset (About you)
- You genuinely care about the people in the community, not just the metrics.
- You are a connector by nature.
- You move quickly but listen carefully.
- You want to help make small businesses mightier.
This is a full-time, fully remote opportunity.
To apply, send your resume and a brief note about a project or piece of work you're proud of.